Return, Refund & Cancellation Policy

This policy explains your options if you need to cancel an order, or if equipment we deliver is damaged, defective, or not what was agreed at the time of quotation. It applies to orders confirmed in writing with GrowFrost and forms part of our Terms & Conditions.

You may request cancellation of a confirmed order at any time before it is dispatched, by contacting us in writing. Where an order has already been dispatched, or is a made-to-configuration item sourced specifically for you, cancellation may not be possible, or may be subject to a deduction for costs already incurred (such as sourcing, customisation or logistics arranged on your behalf); we will confirm this with you before processing the cancellation.

GrowFrost may cancel an order and refund any advance paid where we are unable to fulfil it — for example, if the specified equipment is no longer available or a pricing error is identified.

Because our equipment is sized, configured and, in many cases, sourced specifically for your order, units that have been delivered, installed or commissioned in working condition generally cannot be returned for a refund or exchange, except as set out below for damaged, defective or mis-supplied equipment, or as otherwise agreed with us in writing.

If equipment arrives visibly damaged, or does not match what was confirmed in your order, please note this on the delivery documentation where possible and contact us within 48 hours of delivery with details and photographs. We will inspect the issue and arrange, at our discretion, a repair, replacement of the affected unit, or a refund for that unit.

Faults that develop after delivery, rather than being present on arrival, are handled under our Warranty Policy rather than this returns process.

Where a refund is due under this policy — for a cancelled order or for damaged, defective or mis-supplied equipment confirmed under the section above — we will process it to the original mode of payment within a reasonable time after the refund is agreed, generally within 7–10 business days, unless a different timeline is agreed with you in writing.

Equipment is not eligible for return or refund under this policy where:

• The issue results from misuse, unauthorised repair or modification, incorrect electrical supply, or normal wear and tear
• The equipment has been installed, used or commissioned and no damage, defect or mis-supply is confirmed by our inspection
• The request is made outside the timelines set out above without a valid reason accepted by us

To request a cancellation, return or refund, contact us at info@growfrost.in or 8750338368 with your order details.